What is the status of my order?

Once your order is on its way, you'll receive a shipping notification via email. But if you're having trouble tracking your order, drop us a line via email at


There is a problem with my shipment, what should I do?

Please contact customer service at hola@someonesomewhere.mx

I ordered the wrong stuff! what do I do? 

Once you place an order at Someone Somewhere, you cannot make changes through the online store. please contact us as soon as possible, so we can cancel your order before the goods ship for assistance please email hola@someonesomewhere.mx

My products are defective or damage.

If you need to exchange it for the same item, send us an email at hola@someonesomewhere.mx and send your item to: Shipbob Inc ℅ Someone Somewhere FDM, LLC, 3115 E 12th Street, Los Angeles CA 90023, United States.

How much time do I have to make a return?

Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.